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Texas Republic Veterinary Hospital Texas Republic Veterinary Hospital

Important Client Information

Clients, Patients and Payment Policies

Effective August 1st, 2024:
 
***All credit and debit card transactions will be subject to a 3% surcharge which will automatically be calculated at the time of checkout. This is not a decision we took lightly, but one we felt needed to happen due to the overall increases in the cost of business, as well as to better serve our clients. All credit cards will still be accepted, including American Express. We will still accept cash and checks as we always have and there will be no additional fees with cash or check.***
 
If you have any questions or concerns, please reach out to us at office@texasrepublicveterinary.com.
 
 
Our Clinic Policies
 

Code of Conduct

We appreciate you entrusting us with the care of your furry family member! With over 25 years of combined staff veterinary experience, we understand that having a sick pet is often an emotional time and we’ve learned that the best veterinary-client relationships are based on trust, communication, and mutual respect. Just like you, we want what is best for your pet. Our staff will treat you and your pet with kindness, and we ask that you do the same to our staff. Our business has grown tremendously and although that is an amazing problem to have, we may not be able to accommodate same day or next day appointments due to our current demand. Aggressive behavior, threats, and disrespectful behavior will not be tolerated under any circumstance. 

Appointment Policy

We work by appointment only and will always do our best to not keep you and your pet waiting. However, when emergencies occur, your scheduled appointment may be delayed while our staff provides emergency care to the patient in need. We apologize in advance for any inconvenience this may cause, and we hope that you understand that we would provide the same level of care for your own pet in the same situation should it arise.

In the event we are fully booked and if kennel space allows, we will happy to offer you a drop-off appointment to meet your pet’s needs. Drop-off must be before 9am and your pet will be worked in as time allows between our already scheduled appointments. This means your pet will be here most of the day and you will receive a call from us when your pet is ready to go home. Please do not call repeatedly to ask if your pet is ready as this will only delay our staff members from caring for your pet.

In an effort to accommodate as many patients as we can without sacrificing quality of care, we require a phone call or email cancellation 24 hours prior to your appointment if for any reason you are unable to keep your appointment. We reserve the right to charge an office visit fee of $50.00 for each missed appointment (no call no show), per pet scheduled. This fee will be reapplied for each subsequent missed appointment. Missed surgical appointments will be charged $100.00 per pet and must be paid before you will be able to reschedule your pet's procedure.

If you arrive 10 minutes late or more for your scheduled appointment, you will be asked to reschedule. If you are running late, please be courteous and call us.

Late arrivals cause future appointments after yours to be delayed and it is not fair to the clients who were here on time to be seen late. This in turn puts more strain on our doctors and staff and that is also not fair to them as they have families to go home to that are waiting on them after their work day. If you are late and the doctor you are scheduled with agrees to work you back in to their schedule, there will be a late fee of $25 in addition to your exam to cover their time. 

 

Technician Appointments

Tech appointments can be made daily from 8:30am-11:45am and from 3pm-5:50pm. Please note that during lunch time hours of 12pm-2pm, the only service available will be medication pickup, with the exception of controlled medications. Please always call before planning a visit over lunch just to make sure a receptionist is here =) We are usually closed for lunch every Friday.